Frequently asked questions


Company information

If you have any further questions or queries, please click here and we will reply as soon as possible, or ring +34 659 971 974 between 9.00am and 1.00pm or 4.00pm and 8.00pm from Monday to Friday. (Winter UTC +0, summer UTC +1.)

How can I pay?

In cash or by credit card, as you prefer.

How do I book by telephone?

Please book by ringing + 34 922 794 757 between 9.00am and 1.00pm or 4.00pm and 8.00pm from Monday to Friday. (Winter UTC +0, summer UTC +1.)

How do I cancel a booking?

By ringing +34 659 971 974 or e-mailing and providing your booking number. Please contact us at least 24 hours in advance of the date of your booked excursion or service.

What is the company’s Covid-19 safety protocol?

The safety of our clients is essential and therefore, in compliance with current healthcare recommendations, we have established a protocol of obligatory Covid-19 prevention measures that must be followed by our staff and anyone taking part in an excursion. These measures will be adapted in the future depending on the needs of the environment and the guidelines provided by the corresponding official bodies. 

Who can drive the car?

In accordance with the regulations established in law by the Canary Islands Government, Jeep Safari hire is booked with a driver.

On which days does the excursion depart?

Please check the date that you require when you make your booking.

What time does each excursion depart?

Excursions in Tenerife depart from the meeting point at around 9.15am. For all other excursions, please check the departure times for each activity on our website. Please bear in mind that the collection time will depend on where you are staying and your assigned collection point.

What time and where will we be collected?

The collection time depends on where you’re staying and the excursion that you’ve booked. Each hotel has been assigned a collection zone. Please contact our office if you are staying in another zone. You will be dropped off at the same place as where you were collected.

What time is the return?

Each excursion has a return time. Timetables are approximate and depend on the weather, traffic, etc.

What do the services include?

All the services include transport by jeep or minivan with a driver. The excursions to La Gomera, El Hierro and La Palma, also include boat transfer. Not all the excursions include food; please check the conditions for each activity.

Should I bring warm clothing?

It’s a good idea to bring at least one warm layer of clothing, even in the summer months. Canary Islands weather is characterised by microclimates and can vary significantly over very short distances.

Where do you stop?

Each excursion stops at the places of greatest interest. Stops are the same for everyone in the caravan and are decided before departure. Unauthorised stops cannot be made except in an emergency.

Will we see animals?

Canary Islands fauna is famous for its biodiversity and highlights include birds, fish, small reptiles and invertebrates. There are no large mammals in the Canary Islands except for those used for farming. During the journey you may spot some of these species but it’s not guaranteed.

How can I make a booking?

Our services can be booked via our website or through one of our associates.